In most cases, the mobile app will sync automatically to ensure the app displays the most updated information. However, if users feel the information isn't accurate, they can manually trigger a hard refresh to sync the data. The most common scenario for this issue is leaving the app open and running in the background on a device for an extended period of time. 

There are a few options available to trigger a hard refresh: 

  • Swipe down on the screen to trigger the loading icon
  • Close the app completely (not running in the background) and then reopen it
  • Log out and log back in