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Featured articles

• Manage Your Plan, Payments, and Invoices
• How do I Sign Up as a Volunteer of an Existing Organization?
• Adding and Inviting Volunteers
• Reset Volunteer Hours for a New Year!
• FACTS SIS Integration Process
• How to Prepare Your FACTS SIS Account

Getting Started

• Using the Organizer Dashboard
• Configuring Volunteer Profile
• Configuring Hour Logs
• Customize Your Site - More Settings
• How Do I Assign Administrative Roles & Permissions?
• Roles and Permissions Defined
• How to Assign Field Approvers?
• Other Configurations
• View all articles in “Getting Started”

Milestones

• Choosing the Right Milestones
• Configuring Your Milestones
• Conditional Milestones
• Above and Beyond Milestones
• Maximum Hour Milestone
• Tracking Volunteer Points
• Track Requirements by Term

Manage Your Volunteers

• Adding and Inviting Volunteers
• How To Archive Volunteers
• Unarchive a Volunteer
• Volunteers without an Email - Archive, Delete, Transfer Hours
• How do I Edit Volunteer Information?
• Grouping Volunteers
• Comparing Volunteer Accounts
• How Do I Remove Administrative Roles & Permissions?
• View all articles in “Manage Your Volunteers”

Manage Volunteer Hours

• Reset Volunteer Hours for a New Year!
• How do I Approve Hours?
• Log Hours on Behalf of Volunteers
• Can I Enter Multiple Hours for Volunteers?
• View Rejected Hours
• How do I Edit/Delete My Volunteer's Hours?
• How do I Transfer Hours to Another Volunteer?
• How Do Organizers Monitor Their Volunteer's Hours?
• View all articles in “Manage Volunteer Hours”

Account and Billing

• Manage Your Plan, Payments, and Invoices
• Limits Reached
• Transferring Ownership
• Deleting your Organization
• Creating a New Subscription
• Legacy Subscriptions
• Modifying a Legacy Subscription
• Payment Failed - Next Steps
• View all articles in “Account and Billing”

Mobile App

• Using the Mobile App as a Volunteer
• Using the Mobile App as an Administrator
• How To Download the App
• Mobile App Overview
• Offline Mode
• Using the Mobile App with Multiple Sites
• Refreshing the Mobile App

Learn More About Track It Forward

• Choosing the Right Plan
• Managing Your Track It Forward Free Trial
• What is Track it Forward?
• Why use Track it Forward?
• How secure is Track it Forward?
• Free Plan vs. Basic Plan

Resources for Volunteers

• How do I Sign Up as a Volunteer of an Existing Organization?
• Using the Volunteer Dashboard
• Manage Your Hours: Log, Edit, and Monitor
• How Do I See All Hours?
• Forgot My Password
• Change My Password or Email
• Frequently Asked Questions - For Volunteers
• Contact Your Organizer
• View all articles in “Resources for Volunteers”

Reports

• Types of Reports
• Creating a New Report
• Saving Report Templates
• Recently Run Reports
• Reports - FAQ
• Print a Report or Save as PDF
• Report is Missing Hours - Next Steps
• Hour Approver Report
• View all articles in “Reports”

Events

• Creating An Event
• Edit or Delete Existing Events
• Events - Site Settings
• How Do I Create Recurring Events?
• Frequently Asked Event Questions
• Can volunteers sign up for events without an account?
• Verify Hours Through Events
• Export Events Calendar
• View all articles in “Events”

Manage Your Communication and Notifications

• Email Notifications
• Sending Emails
• Access Email Log
• How Do I Change Hour Approval Notifications?
• Milestone Notifications and Awards
• Customize Invitation Template
• Exporting Volunteer Email List
• Notify Volunteers of Approved Hours
• View all articles in “Manage Your Communication and Notifications”

Advanced Features and Verification

• Configuring Advanced Verifications
• Using the Approval Dashboard with Verification
• Setting up Conditional Logic
• Setting up File Fields
• Submitting Geo Coordinate Verification
• Submitting Organizer Verifications
• Submitting a Selfie Verification
• Sharing a file with volunteers to download
• View all articles in “Advanced Features and Verification”

Volunteer Check In Kiosk

• Getting Started with the Check In Kiosk
• How to Access the Kiosk
• Check In Kiosk - FAQ
• General Overview of Check In Kiosk
• Is the Check In Kiosk Right for Your Organization?
• How to use the Check in Kiosk
• Check In Kiosk vs. Digital Sign In Sheet

Multi-site Groups

• Group Settings
• Group Administrators - Site List
• Overview of Group Plan
• Transferring a Volunteer to a Different Site
• Group Account - Manage Settings in Bulk

Community Service Directory

• Community Service Directory Overview
• Managing the Community Service Directory
• Using the Community Service Directory

FACTS SIS Integration

• FACTS SIS Integration FAQ
• FACTS SIS Integration Process
• How to Prepare Your FACTS SIS Account
• FACTS SIS Setup: One Account per Family
• Student Accounts - Review the Errors in your FACTS SIS Data
• Current Customers: Parent Accounts - Review the Errors in your FACTS SIS Data
• New Customers: Parent Accounts - Review the Errors in your FACTS SIS Data
• Merging Users After FACTS SIS Integration
• View all articles in “FACTS SIS Integration”