When organizations create a new report, the selected parameters may cause certain hours to be excluded unintentionally. In this article, we will review some of the most common reasons that hours may not appear in your report. 

Selecting a filter

When reports are generated, you will have the option to choose filters if you want to limit the report to specific categories or volunteers. If you want to include all data, you should skip the filter section. Filters should only be used when you want to exclude data from the export. 

For example, if you add a filter for all activities, your results will be limited to hours logged under current categories on your site. If hours were logged under a category that was deleted, it will not appear in the filtered report. To see all historical hours, you would need to remove the filter selections and re-run the report. 

Using the Preview option

The report preview is designed to show a basic snapshot of the data so you can confirm all necessary data fields are included and in the correct order. Since this is a preview, it does not include all data in the snapshot. To view all hours, you will need to click Run Report so the site can access all of the data that matching your criteria.