As a volunteer, you will need to register under a specific organization on Track it Forward to create a user account. The registration process varies by site so you will need to confirm the preferred registration method with your volunteer coordinator.

In general, there are 3 options available: 

  • Registered directly by site administrator 
  • Self register with a direct link
  • Self register with a public search 

*Please note: the initial registration must be completed via the website before you can access the mobile app. 

Option 1: Registered by Administrator 

Some organizations may choose to register volunteers directly to create user accounts in bulk and onboard everyone quickly. If your organizer creates an account on your behalf, you will likely receive an invitation email from the system. This email will provide you with a one-time access link to login and set a password for your account. 

Troubleshooting Tips: 
  • If you don't receive the invitation email when expected, make sure to check your Spam folder or see if it was hidden from the primary inbox. (Ex. in Gmail, it might be filtered into the Promotions tab) 
  • Use the password reset function to generate a new email with an access link 
  • Contact your site manager to confirm the email address used and check for any typos
  • If needed, ask your site manager to provide a temporary password so you can sign in and update it

Option 2: Self Register with Direct Link

Some organizations may ask volunteers to self register to create their own user account. Each Track it Forward organization will have a direct link so you can easily access the registration page for your site. The direct link is often provided by a site administrator via email or by posting it on their organization's website. 

When you click the direct link from your site administrator, you will see the option to sign in or register for a new account. 

The registration link will redirect you to the registration form that is specific for your organization. The fields required to create a new user account will vary based on your organization's settings. At a minimum, an email address and password will be required to sign up. 

Troubleshooting Tips:
  • If there's an issue with the URL, contact your organization directly for confirmation. If changes are made to the site name, the URL will update automatically so it's possible the link is outdated. 
  • If you don't see the message: "Don't have an account yet? Click here to register" - registration has been disabled for your site. Contact your organization directly for more information.
  • If you have an existing user account, you will need to sign in before registering so you can add a second organization.
  • Depending on site setting, your user account may require approval before you are able to access certain pages of the site. 

Option 3: Self Register with Public Search

Alternatively, some organizations choose to make their site publicly searchable so volunteers can self register without a direct link. From the home page of Track it Forward, click Find a Site

On the next page, search for the name of your organization and then select it from the list of results. 

This will redirect you to your organization's site where you will follow the same steps to self register as a new user. 

Troubleshooting Tips:
  • Not all sites are public so make sure you confirm with your organization that this is the preferred registration method. 
  • If your site isn't listed, try using a variation of the name (i.e. Brookside vs. Brookside South)
  • Depending on site setting, your user account may require approval before you are able to access certain pages of the site. 

Once you've successfully registered as a new user, you can start logging hours through your account. For instructions on how to log hours you can read this article.