Home
Get Started
Guides
Videos
What can we help you with?
Get help straight from the team at Track it Forward...
Article suggestions
Featured articles
6 articles
Manage Your Plan, Payments, and Invoices
How do I Sign Up as a Volunteer of an Existing Organization?
Adding and Inviting Volunteers
Reset Volunteer Hours for a New Year!
FACTS SIS Integration Process
How to Prepare Your FACTS SIS Account
Getting Started
10 articles
Using the Organizer Dashboard
Configuring Volunteer Profile
Configuring Hour Logs
Customize Your Site - More Settings
How Do I Assign Administrative Roles & Permissions?
Roles and Permissions Defined
How to Assign Field Approvers?
Other Configurations
View all articles in “Getting Started”
Milestones
7 articles
Choosing the Right Milestones
Configuring Your Milestones
Conditional Milestones
Above and Beyond Milestones
Maximum Hour Milestone
Tracking Volunteer Points
Track Requirements by Term
Manage Your Volunteers
17 articles
Adding and Inviting Volunteers
How To Archive Volunteers
Unarchive a Volunteer
Volunteers without an Email - Archive, Delete, Transfer Hours
How do I Edit Volunteer Information?
Grouping Volunteers
Comparing Volunteer Accounts
How Do I Remove Administrative Roles & Permissions?
View all articles in “Manage Your Volunteers”
Manage Volunteer Hours
12 articles
Reset Volunteer Hours for a New Year!
How do I Approve Hours?
Log Hours on Behalf of Volunteers
Can I Enter Multiple Hours for Volunteers?
View Rejected Hours
How do I Edit/Delete My Volunteer's Hours?
How do I Transfer Hours to Another Volunteer?
How Do Organizers Monitor Their Volunteer's Hours?
View all articles in “Manage Volunteer Hours”
Account and Billing
9 articles
Manage Your Plan, Payments, and Invoices
Limits Reached
Transferring Ownership
Deleting your Organization
Creating a New Subscription
Legacy Subscriptions
Modifying a Legacy Subscription
Payment Failed - Next Steps
View all articles in “Account and Billing”
Mobile App
7 articles
Using the Mobile App as a Volunteer
Using the Mobile App as an Administrator
How To Download the App
Mobile App Overview
Offline Mode
Using the Mobile App with Multiple Sites
Refreshing the Mobile App
Learn More About Track It Forward
6 articles
Choosing the Right Plan
Managing Your Track It Forward Free Trial
What is Track it Forward?
Why use Track it Forward?
How secure is Track it Forward?
Free Plan vs. Basic Plan
Resources for Volunteers
24 articles
How do I Sign Up as a Volunteer of an Existing Organization?
Using the Volunteer Dashboard
Manage Your Hours: Log, Edit, and Monitor
How Do I See All Hours?
Forgot My Password
Change My Password or Email
Frequently Asked Questions - For Volunteers
Contact Your Organizer
View all articles in “Resources for Volunteers”
Reports
9 articles
Types of Reports
Creating a New Report
Saving Report Templates
Recently Run Reports
Reports - FAQ
Print a Report or Save as PDF
Report is Missing Hours - Next Steps
Hour Approver Report
View all articles in “Reports”
Events
27 articles
Creating An Event
Edit or Delete Existing Events
Events - Site Settings
How Do I Create Recurring Events?
Frequently Asked Event Questions
Can volunteers sign up for events without an account?
Verify Hours Through Events
Export Events Calendar
View all articles in “Events”
Manage Your Communication and Notifications
12 articles
Email Notifications
Sending Emails
How Do I Change Hour Approval Notifications?
Milestone Notifications and Awards
Customize Invitation Template
Exporting Volunteer Email List
Notify Volunteers of Approved Hours
Organizer Contact Form
View all articles in “Manage Your Communication and Notifications”
Advanced Features and Verification
10 articles
Configuring Advanced Verifications
Using the Approval Dashboard with Verification
Setting up Conditional Logic
Setting up File Fields
Submitting Geo Coordinate Verification
Submitting Organizer Verifications
Submitting a Selfie Verification
Sharing a file with volunteers to download
View all articles in “Advanced Features and Verification”
Volunteer Check In Kiosk
7 articles
Getting Started with the Check In Kiosk
How to Access the Kiosk
Check In Kiosk - FAQ
General Overview of Check In Kiosk
Is the Check In Kiosk Right for Your Organization?
How to use the Check in Kiosk
Check In Kiosk vs. Digital Sign In Sheet
Multi-site Groups
5 articles
Group Settings
Group Administrators - Site List
Overview of Group Plan
Transferring a Volunteer to a Different Site
Group Account - Manage Settings in Bulk
Community Service Directory
3 articles
Community Service Directory Overview
Managing the Community Service Directory
Using the Community Service Directory
FACTS SIS Integration
14 articles
FACTS SIS Integration FAQ
FACTS SIS Integration Process
How to Prepare Your FACTS SIS Account
FACTS SIS Setup: One Account per Family
Student Accounts - Review the Errors in your FACTS SIS Data
Current Customers: Parent Accounts - Review the Errors in your FACTS SIS Data
New Customers: Parent Accounts - Review the Errors in your FACTS SIS Data
Merging Users After FACTS SIS Integration
View all articles in “FACTS SIS Integration”